posted on May 11, 2017 12:55
Navigating the process of becoming a Patient-Centered Medical Home (PCMH) is not simple. (Please excuse the “ship” puns – it’s really difficult to NOT pun when talking about our SHIP!) Thank you to the Cohort One clinics for your patience and cooperation as we all worked together to learn and advance PCMH transformation. The guinea pig status of Cohort One clinics in the early days, the way you worked with SHIP through document modification, figuring out what PCMH was going to look like, and creating a culture of support for transformation speaks volumes about the commitment levels of the clinics and the SHIP staff. The work accomplished during the Cohort One year, getting everyone on the same page and understanding the complexity of PCMH transformation has allowed us all to take a deep breath and make course adjustments for Cohort Two, which is now in full swing.
At a Cohort One provider panel discussion held at the March IHC meeting, we heard suggestions on how to make HMA coaching more beneficial, that PHD teams have been invaluable, that new clinics need technical assistance on basic PCMH issues first, and that data solutions (i.e., website and reports) need to be efficient for clinics. Because of lessons learned, we’re adapting communication to all the clinics and, where possible, have incorporated the suggestions presented. We’re always seeking feedback on successes and opportunities within the various components of SHIP. The team and I welcome thoughts and comments at any time, from any of our stakeholders. Please don’t hesitate to reach out.
Looking ahead to Cohort Three, we anticipate recruiting, onboarding, and transformation to be smoother still. Sustainability is a must as we move forward and will be addressed in an upcoming issue of OHPI Times. In the meantime, congratulations on the work you’ve done and how much you’ve accomplished.